For hoteliers around the globe, hotel management is not limited to any single concept but involves a large number of things in one discipline. It might be difficult for anyone to claim that he or she has mastered hotel management particularly when it comes to performing the roles and responsibilities.
Hotel management professionals have to meet different types of challenges while adapting to various circumstances and place themselves on a scale where they lead themselves on the path of success as a hotel manager.
A large number of new strategies, industry technologies, and travelers’ preferences are coming to the fore in the hospitality industry that all hoteliers have to keep pace with. All these new happenings are making the hospitality industry challenging for those interested in seeking career opportunities in it. In such an atmosphere, only the professionals who have earned a degree or diploma from the Best Hotel Management Institute in Uttarakhand would be able to survive.
This blog discusses some of the most challenging aspects associated with the hotel industry and how new entrants into the industry can cope with them after getting trained from the Top Hotel Management Institute in Uttarakhand-
1. Zero tolerance for poor or substandard customer service
Even though the hospitality industry has witnessed various sea changes in the country in the past 20 years, tolerance for substandard or poor service has no place now. Customers are getting smarter and their expectations now know no bounds when it comes to getting the best customer service. In the hospitality sector, just one bad experience is more than enough for a customer to stop availing of the services of a particular brand. The customer expectations have grown concerning the-
- Hygiene standards
- Exceptional service
- Customized personal experiences
- Safety and security, and
- Discounts and frequent offerings among others.
Coupled with ever-increasing cut-throat competition and growing customer expectations, hoteliers across the country need to ensure 100% customer satisfaction if they want to have profitable growth in the long run. And to achieve this, they need to take along the professional well-trained from the Best Hotel Management Institute in Uttarakhand.
2. Cleanliness matters a lot
It is said that the first impression is the last, and in the hospitality industry, this saying has more relevance than anywhere else. Just through a single glance at the hotel and its interiors and exteriors, the impression of a particular hotel is created. Needless to say, cleanliness is no surprise in the hotel industry and it matters more than anything else.
Customers keep cleanliness and hygienic environment always on top priority while checking in any particular hotel to make their stay safe and worry-free. And while checking out, the same thing gets crucial as far as customers’ positive reviews are concerned. There are a large number of customers who always prefer cleanliness to various other lucrative and techno-rich offerings made by the hotel operators.
Efficient, experienced, and skilled housekeeping professionals trained from the Top Hotel Management Institute in Uttarakhand always play a critical role in managing this most crucial aspect of the hotels. They not only contribute to effective brand reputation management of a particular hotel but also inspire regular customers to be always-loyal guests.
Technology is a part and parcel of contemporary life. People around the globe make use of their holidays staying away from the hustle and bustle of daily mundane life, but their break from technology is almost impossible. During their stay in hotels in any part of the world, customers consider it their fundamental right to have seamless connectivity.
In other words, technology has a new companion for global travelers. Keeping in view the same, hotels are adopting new-age technology to please their customers. The technological revolution is not only helping hoteliers to win customers but also enabling them to beat their competition. This is the reason hotels are investing in-
- High-speed Wi-Fi infrastructure
- Installing and maintaining a hotel-wide wireless network
- Facilities for high-density Wi-Fi for conferences and meetings
- Audio-visual (AV) and digital facilities
- VoIP, real-time location services (RTLS)
- Internet protocol television (IPTV)
- Near field communication (NFC) technology – the next-gen short-range high-frequency wireless communication technology, and
- Robots and infrared sensors.
Technology not only provides hoteliers with immense opportunities to bring betterment in hotel efficiencies but also helps them strike the appropriate balance between the human touch and automation process. As technology penetration is one of the most crucial aspects associated with hotels and the hospitality industry as a whole, students getting trained at the Top Hotel Management Institute in Uttarakhand are provided with comprehensive hands-on IT exposure. Those who have an additional qualification in the field of IT along with a degree or diploma in hotel management can claim these powerful IT positions in hotels.
There are meaningful experiences behind every powerful memory. It is the combination of services, trends, personalization, and technology that enable hoteliers to deliver not only meaningful experiences but also drive guest loyalty. Meaningful experiences are where-
- All the senses are awakened
- Utmost cleanliness is maintained
- Great quality customer service is delivered
- Customers check in with expectations and check out with a smile
- Each personalized requirement is met
- Staff members go beyond the call of duty to ensure maximum customer satisfaction.
All these experiences can be delivered only when a hotel has a dedicated team of professionals trained at the Best Hotel Management Institute in Uttarakhand with diverse specializations.
The hotel industry is experiencing various dynamic changes these days right from service standards to corporate social responsibility. Those willing to make a career in it need to join any Top Hotel Management Institute in Uttarakhand to pursue a diploma or degree so that they can prepare themselves well to combat the said challenges.
The institutions in the state of Uttarakhand provide all-round training in hotel management to prepare students to take on each challenge in all areas of hospitality. The admissions are granted based on performance in the written test that is usually conducted at centers across the country once a year.